Shipping policy
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✨ Suggested Shipping Policy for Celestial Haven
Shipping Policy
Last updated: August 2026
Order Processing & Dispatch All orders are lovingly packed and dispatched within 1–3 working days of payment being received. During busy periods (such as seasonal launches or full moon sales), please allow a little extra time — we'll always do our best to get your order on its way swiftly.
UK Delivery Times We currently ship within the United Kingdom only. Once dispatched, you can expect your order to arrive within:
- Standard Delivery: 2–5 working days
- First Class: 1–3 working days (where available at checkout)
Please note that delivery times are estimates provided by our carriers and are not guaranteed.
Shipping Costs Shipping costs are calculated at checkout based on the weight and size of your order. We offer free standard shipping on orders over £40 — our little gift to you for supporting a small, soul-led business. 🌙
Carriers We ship via Royal Mail and may occasionally use alternative couriers for larger or heavier parcels.
Delays & Lost Parcels While we do everything we can to ensure a smooth delivery, once your parcel is with the carrier, delays can occasionally occur — especially during peak postal periods. If your order hasn't arrived within 10 working days of your dispatch notification, please get in touch at [your email address] and we'll investigate straight away.
We are not responsible for parcels delayed or lost due to incorrect addresses provided at checkout, so please double-check your details before placing your order. 💫
Questions? If you have any questions about your order, please don't hesitate to reach out — we're always happy to help guide you on your celestial journey.